¥30,000 JPY

GOGEN COACHING – SERVICE AGREEMENT
Last updated: 3 July 2025

IMPORTANT – THIS IS A BINDING LEGAL AGREEMENT.
By checking the box and completing your purchase, you (“Client” or “you”) confirm that you have read, understood, and agree to the terms below with GoGen Inc. (“GoGen,” “we,” “our”). If you do not agree, do not purchase or attend any session.

1. Nature of Services

GoGen provides educational linguistic and cultural coaching delivered online by video or other remote means. The goal is to help you improve language‐learning methods and intercultural skills. No licensed professional‑client relationship (medical, psychological, legal, immigration, matchmaking, counseling, etc.) is created.

2. No Professional Advice

All content, discussion, and materials are for general informational and educational purposes only. We are not licensed counselors, physicians, attorneys, certified translators, marriage brokers, or immigration advisers. Do not rely on coaching as a substitute for professional advice. If you need medical, psychological, legal, immigration, or other professional services, consult a qualified, licensed professional in your jurisdiction.

3. Results Not Guaranteed

Every learner and situation is unique. We make no promises, warranties, or guarantees—express or implied—about specific outcomes (e.g., fluency level, relationship success, test scores, employment opportunities).

4. Fees, Scheduling, Cancellation & Refunds

  • Payment is due in full at the time of booking.

  • You may reschedule one time with at least 48 hours’ written notice.

  • All fees are otherwise non‑refundable, except where consumer‑protection law requires a refund.

  • Missed or late sessions (10 minutes after start time) are forfeited.

5. Client Responsibilities

You are solely responsible for your decisions, actions, and results arising from or related to the coaching. You agree to participate in good faith, complete any preparatory work, and provide accurate information. If you are in crisis or feel unsafe, call emergency services immediately (Japan 110/119, U.S. 911, or your local equivalent) or the Suicide & Crisis Lifeline (U.S. 988).

6. Eligibility

You affirm that you are at least 18 years old and legally competent to enter into this Agreement. Coaching is not offered to minors without express written consent of a parent or legal guardian.

7. Privacy & Recording

Sessions may be recorded only with your advance consent for quality assurance and note‑taking. Recordings and notes are stored securely and processed in accordance with the Go Gen Privacy Policy and applicable data‑protection laws (e.g., Japan APPI, U.S. federal and state privacy statutes, GDPR where applicable). You may withdraw consent to recording at any time, but unrecorded sessions may not be reviewed later.

8. Intellectual Property

All materials provided by GoGen (worksheets, slides, videos, etc.) remain our intellectual property. You receive a personal, non‑transferable license to use them for your own study only. Redistribution, resale, or public display is prohibited without written permission.

9. No Warranties

Services are provided “AS IS” and “AS AVAILABLE,” without any express or implied warranties, including—but not limited to—implied warranties of merchantability, fitness for a particular purpose, non‑infringement, or course of performance.

10. Limitation of Liability

To the maximum extent permitted by law, GoGen’s total liability to you for any claim arising out of or relating to this Agreement or the coaching shall not exceed the amount you paid for the session(s) in question. GoGen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or emotional distress.

11. Indemnification

You agree to indemnify and hold harmless GoGen, its officers, employees, and agents from any claims, losses, or damages (including legal fees) arising out of your breach of this Agreement or your misuse of the services.

12. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of Japan, without regard to conflict‑of‑law provisions, except where consumer‑protection law in your country of residence requires otherwise. Any dispute shall be submitted to the exclusive jurisdiction of the Tokyo District Court (Japan), unless another forum is mandated by applicable consumer law.

13. Severability

If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement & Updates

This Agreement constitutes the entire agreement between GoGen and Client regarding the coaching services and supersedes all prior understandings. We may update these terms from time to time; the version in effect on the date of your booking will govern that booking.

15. Language

A Japanese translation of this Agreement is available upon request. In case of conflict, the Japanese version controls for clients residing in Japan.

BY CHECKING THE BOX, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND VOLUNTARILY ACCEPT THESE TERMS.

Linguistic and/or Cultural Coaching

Trying to figure out romance, dating and relationships in Japan?  Japanese culture seems impenetrable at times, but there is a way through!

Frustrated by a lack of progress in your language learning goals?  We'll examine your study methods and optimize a more efficient, more effective approach to your target language.

Trying to learn the language and culture of a new place?  At GoGen, we've made it our life's work to adapt to new language a culture, quickly and effectively.

What you'll get:

  • 1-hour direct online video session with B and a GoGen Team Member
  • Thorough intake and analysis of your situation via our questionnaire and team review
  • Consultation Notes and Outline from your session so you can take immediate action

Disclaimer (plain language) – GoGen provides educational linguistic/cultural coaching. We are not licensed counselors, medical or legal professionals, and results will vary. For professional advice, consult a qualified expert. See the full “GoGen Coaching – Service Agreement” before completing your purchase.